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Frequently asked questions

Frequently Asked Questions


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Why isn't my Gold Progress Bar going up?
  • To make way for even bigger and better things coming very soon, we've removed the Gold Bar and Golden Wheel from the site for now. Stay tuned for updates!
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What are the bonus wagering requirements?
  • Deposit Related Bonuses must be wagered x30 the bonus + the deposit amount.
    Non deposit related bonuses must be wagered x60 the bonus.
    Please find full bonus policy here
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How long will it take to receive my withdrawal?
  • Withdrawals are processed based on the method that you have used to deposit. Here are all withdrawal timeframes. To View withdrawal policy, please click here
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I received a Free Spins voucher, how do i claim it?

  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?

  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit.

    Please find our withdrawal policy here .

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Are my payment card details secure?

  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?

  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?